Returns
Exchange and Returns Policy
- If for any reason you are dissatisfied and wish to return your purchase, we offer a full refund or garment exchange within 30 days of receipt of your parcel, if the garments are unworn with original labels and tags attached.
- Please note that the shipping costs are not refundable.
- All Exchange and Returns details must firstly be emailed to [email protected] for an Authorisation Number before any garments are returned.
- Please return at your own expense (we recommend tracking/signature).
- Mitch Dowd will pay for shipping garments back to the customer.
- Please clearly mark your parcel with your Return Authorisation Number and address it to:
Online Returns, Mitch Dowd Design, 615 Warrigal Road, Ashwood, VIC, 3147.
Faulty Goods Policy
- Mitch Dowd offers a replacement of Underwear, Sleepwear & Socks against faults in seams, stitching, workmanship, fabric and elastic.
- Please note some garments may fade with repeat washing.
- Items damaged due to fair wear and tear are not considered faulty.
- Before returning, all Faulty Goods details must be emailed to [email protected] to organise an exchange.
- Mitch Dowd will cover all return shipping costs for faulty goods.
- Please clearly mark "Returned Faulty Goods" and send to:
Returns Department, Mitch Dowd Design, 615 Warrigal Road, Ashwood, VIC, 3147.
FAQs
Cancellations
All order cancellations must be emailed to us. Your order is considered current unless cancelled in writing via email.
Pricing
All prices are listed in Australian Dollars and include 10% GST. Mitch Dowd reserves the right to change prices without notice. Orders shipped outside Australia are GST exempt.
Privacy
We’re committed to keeping your personal data confidential. We do not share your information, but we use it to process your order and personalize your experience. See our privacy policy for more info.
You can fill the form below to process your return/exchange.
