Mistiyarn Pty Limited (ABN 30 006 982 921) trading as Mitch Dowd Design (Mitch Dowd) is committed to protecting your personal information, and knows you care about how your information is used and shared.

 

This Privacy Policy complies with the Australian Privacy Principles (APPs), the Privacy Act 1988 (Cth) and all related legislation (collectively, the Privacy Law). Further details can be found at www.privacy.gov.au.

 

This Privacy Policy tells you how we can collect, use, disclose, secure and store your personal information. The term personal information is defined in the Privacy Law, and referred to in this Privacy Policy as Personal Information.

 

Your use of and access to our website(s) and services constitutes acceptance of and consent to this Privacy Policy.

 

We reserve the right to update this Policy from time to time, and your continued use of our website(s) or services constitutes acceptance of any changes. A copy of the current version of this Privacy Policy is available at https://www.mitchdowd.com.au/privacy.

 

COLLECTION OF PERSONAL INFORMATION

We only collect Personal Information where necessary and relevant so that we can provide our services to you. The Personal Information collected varies depending on our interaction with you, but will generally only include what is necessary for us to provide a service to you, or for other purposes which you would reasonably expect or consent to.

This includes:

• name and contact details (e.g. email address, phone number);
• proof of identity (e.g. driver’s licence, if applicable);
• payment information; and
• other such details as may be required.

 

The Personal Information collected is relevant for the services that we provide. Some of the Personal Information may be collected at times for activities not specifically outlined in this Privacy Policy, and where reasonable, we may make clear the purpose for collecting such Personal Information with you at the time we collect it.

 

We collect Personal Information in a variety of ways, including:

• completed forms provided to us in various formats;
• phone, email and text;
• our website; and
• social media.

 We only collect Personal Information through our website if you provide it (including through a web page form).

Mobile Terms of Service

Mitch Dowd

Last updated: Oct. 13, 2024

The Mitch Dowd mobile message service (the "Service") is operated by MitchDowd (“Mitch Dowd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Mitchdowd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Mitchdowd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Mitch Dowd. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to MitchDowd or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Mitch Dowd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to MitchDowd or email online@mitchdowd.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

 

We collect non-identifying information in relation to your use of our website, including IP address, the type of browser you use, the files you request, and the domain name and country from which you request information, to monitor and improve our website and services we may provide.

 

To help us make e-mails more productive to improve service and your customer experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive emails from us, other than order notifications and receipts, please let us know. We are not responsible for any links to other websites, or the practices or the content of any other website.

 

USE AND DISCLOSURE OF PERSONAL INFORMATION

We use and disclose Personal Information only to fulfil the purpose for which it is collected. If you do not provide some or all of the Personal Information requested, we may not be able to offer you our services or provide you with information you may request from us.

 

We will usually collect Personal Information directly from you. Sometimes, we may need to collect information about you from a third party but will only do this if you have consented for us to collect Personal Information in this way. At no time do we ever provide your account, contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction or order.

 

We will only disclose your Personal Information to someone else without your consent in certain circumstances set out in the Privacy Law. We may, and you agree that we may, use or disclose your Personal Information to credit reporting bodies (CRBs) to do any one or more of the following:

• obtain a credit report from a CRB;
• assess your suitability or eligibility for credit;
• to notify other credit providers of a default by the Customer; and
• to exchange information with other credit providers as to the status of this credit account, where you are in default with other credit providers.

 

Personal Information provided to CRBs may include:

• personal information as outlined above (“Collection of Personal Information”);
• the name of the relevant credit provider and the fact that we currently provide you with credit;
• details concerning your application for credit;
• advice of credit defaults, overdue accounts, loan repayments or outstanding monies;
• other similar information.

MANAGEMENT AND SECURITY OF PERSONAL INFORMATION

We have processes and systems in place to protect Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure, whether stored in physical hard-copy or electronically. These include but are not limited to physical security to our offices, as well as firewalls and password protection on electronic files.

 

Although we take all necessary steps to protect Personal Information, we provide no warranty and cannot ensure the security of any information which you provide to us. Accordingly, any information which you provide to us is at your own risk.

 

We will retain your Personal Information for as long as we require it for our purposes or as permitted or required by the Privacy Law. When we no longer require it, we will take all necessary steps to permanently delete, destroy or de-identify it. We may disclose Personal Information to overseas recipients, for instance, when we store Personal Information with ‘cloud’ service providers which may be situated outside Australia, which may include the USA, UK, Singapore and other countries from time to time.

 

MANDATORY DATA BREACH NOTIFICATIONS

We are committed to doing all we can to protect the Personal Information of our customers, clients, suppliers and any other person or entity we collect data or Personal Information from. However, should there be a data breach, we may notify you as soon as practicable in compliance with the Privacy Law. In an ‘eligible data breach’ (as defined in the Privacy Law), we may notify you of what has occurred, what Personal Information is involved, what the implications may be, what you can do, and what we will do in the specific circumstances.

 

ACCESS TO AND CORRECTION OF PERSONAL INFORMATION

We will give you access to a broad range of information about your interactions with us for the limited purpose of viewing and, in certain cases, updating your Personal Information. Please advise us of changes to your contact details or other Personal Information. We take reasonable steps in the circumstances to ensure that Personal Information we collect, use or disclose is accurate, current, complete and relevant. Under the Privacy  Law, you have the right to obtain access to any Personal Information which we hold about you, and to advise of any inaccuracy, if it is out of date, incomplete, irrelevant or misleading. There are some exceptions to this right set out in the Privacy Law.

 

 

 

 

 

If you request access to or correction of Personal Information, we will require you to verify your identity and specify what information you require. We may charge a fee to cover the cost of verifying your application and locating, retrieving, reviewing and copying any Personal Information requested. If we agree to correct the Personal Information, we will do it as soon as practicable and if there is a delay, we will advise you in writing.

 

To make a request to access or update any of Personal Information we hold about you, please contact us at:

 

Email:    [email protected]

Phone:  03 9569 8800

Post:      Mistiyarn Pty Limited

615 Warrigal Road

ASHWOOD   3147

 

ENQUIRIES AND COMPLAINTS

If you would like further information about the way we manage Personal Information, or wish to complain, please contact our Accounts Manager using the details above and we will investigate the issue. We will notify you of a decision in relation to your complaint as soon as practicable after it has been made.

 

You may also obtain further information regarding compliance with the Privacy Law at www.privacy.gov.au.

 

POLICY UPDATES

This Policy may change from time to time and is available on our Website.