Delivery & Refunds
We deliver worldwide.
- Free standard shipping for orders over $70 within Australia.
- Delivery within Australia is $10 flat rate with tracking. We use a courier service and Australia Post.
- Express Post is available for an additional $6 surcharge.
- International shipping is available via Australia Post. Once you have entered your address at checkout, your postage will be automatically calculated by our system and added to your total. You will be able to view your total including shipping before payment.
- Pickup is available from our Head Office at 615 Warrigal Road, Ashwood. Please wait for notification that the order is available for pickup.
- Allow 3 - 5 working days for processing & despatch.
Please allow 1-2 business days for processing. Please note that according to Australia Post, "Delivery is guaranteed to occur the next business day only within the Express Post network. View information about the Express Post network and delivery standards online at aupost.com.au, your nearest retail outlet, or call 13 POST (13 7678)."
Exchange and Returns Policy
If for any reason you are dissatisfied and wish to return your purchase, we offer a full refund or garment exchange within 30 days of receipt of your parcel, if the garments are unworn with original labels and tags attached.
- Please note that the shipping costs are not refundable.
- All Exchange and Returns details must be authorised before any garments are returned, please contact us for for authorisation.
- Please return at your own expense (we recommend tracking/signature).
- Mitch Dowd will pay for shipping garments back to the customer.
- Please address to Online Department, Mitch Dowd Design, 615 Warrigal Road, Ashwood, VIC, 3147.
Faulty Goods Policy
Mitch Dowd offers a 2 year guarantee for Underwear and Sleepwear against faults in seams, stitching, workmanship, fabric and elastic.
- Please note some garments may fade with repeat washing.
- Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
- Before returning, all Faulty Goods details must be emailed to us to organise an exchange.
- Mitch Dowd will ensure all costs associated with returning faulty goods, including delivery, is at no expense to you.
- Please address to Returns Department, Mitch Dowd Design, 615 Warrigal Road, Ashwood, VIC, 3147.
All order cancellations must be emailed to us. Your order is considered current unless cancelled in writing via email.
All prices are listed in Australian Dollars and include 10% GST. Mitch Dowd reserves the right to change prices without notice. Orders that are shipped outside of Australia are GST exempt and the GST will be deducted from your order.